https://www.esenol.nl/en_GB/ MijnWebwinkel RSS 2.0 Feed v1.0 https://www.esenol.nl/en_GB/ https://www.esenol.nl/en_GB/ Welcome to esenol.nl where you can find a selection of the finest articles for a tasteful living! We are a small business that supply biologically sourced and eco-friendly packed food, confectionery, personal care and household care items for yourself and for your loved ones. Quality and customer satisfaction is 100% guaranteed. Visit us often to discover what's offered new! https://www.esenol.nl/en_GB/c-5869572/about-us/ https://www.esenol.nl/en_GB/c-5869572/about-us/ ABOUT US esenol.nl is a webshop owned and operated by esenol B.V.We are established in Eindhoven, The Netherlands by a family of four who have more than 22 years of professional experience in manufacturing, quality, sales, marketing, e-commerce and project management in different industries including pharmaceutical, food, confectionery and personal care. We do not make, promote or sell any products that we do not use at our home. https://www.esenol.nl/en_GB/c-5869586/our-values/ https://www.esenol.nl/en_GB/c-5869586/our-values/ OUR VALUES We respect and are committed to preserving the Nature.Quality is at the core of our business. We treat all our Customers and Business Partners equally. https://www.esenol.nl/en_GB/c-5869590/privacy-policy/ https://www.esenol.nl/en_GB/c-5869590/privacy-policy/ PRIVACY POLICY Your privacy is of great importance to esenol.nl. We adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the webshop www.esenol.nl with information that we learn about you.If you have any questions, or want to know exactly what we have requested from you, please contact esenol.nl. Order Handling When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this we use your payment details, name and address details, gender, e-mail address, telephone number and billing address. We do this on the basis of your permission. We keep these until your order has been completed and seven years after that (which is the legal obligation to retain). Providing to third parties We work with document companies, who may receive your personal data from us above. We work together with: Our payment provider Klarna and Mijnwebwinkel Advertisements We would like to send you advertising about offers and new products or services. We do this: through social media. You can object to this advertising at any time. You can block us or use the unsubscribe option. Location data Sometimes it is necessary for our webshop www.esenol.nl to find out where you are. We then ask separately whether we may know this and only if you give permission, we will receive this information. For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the creators of this software (such as Google Maps) do with it. So always read their privacy statements. Provision to other companies or institutions With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this in the event of a suspicion of a crime). Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data. Cookies Our web store uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But we can also see that you visit us again. When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies. You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly. We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements. Google Analytics We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses. Security Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust the security and pay close attention to what can go wrong. Right to portability You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we can no longer continue our services in such a case, because the secure linking of data files can then no longer be guaranteed. Changes to this privacy statement When our webshop is updated, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately. Viewing, changing and deleting your data If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below. You have the following rights: Get an explanation of what personal data we have and what we do with it access to the precise personal data we have have mistakes corrected delete outdated personal data revoke consent object to a particular use Make sure that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person. Complaints If you feel that we are not helping you in the right way, you have the right to lodge a complaint with the regulator. This is called the Dutch Data Protection Authority. Contact details esenol BV Philips de Goedelaan 2-14 5615PN Eindhoven info@esenol.nl https://www.esenol.nl/en_GB/c-5869591/terms-and-conditions/ https://www.esenol.nl/en_GB/c-5869591/terms-and-conditions/ TERMS AND CONDITIONS Table of contents:Article 1 - Definitions Article 2 - Identity of the entrepreneur Article 3 - Applicability Article 4 - The offer Article 5 - The agreement Article 6 - Right of withdrawal Article 7 - Costs in case of withdrawal Article 8 - Exclusion of right of withdrawal Article 9 - The price Article 10 - Conformity and warranty Article 11 - Delivery and execution Article 12 - Duration transactions: duration, termination and extension Article 13 - Payment Article 14 - Complaints procedure Article 15 - Disputes Article 16 - Additional or derogating provisionsArticle 1 - Definitions In these terms and conditions, the following definitions apply: ∙ Cooling-off period: the period within which the consumer can make use of his right of withdrawal; ∙ Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur; ∙ Day: calendar day; ∙ Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time; ∙ Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information. ∙ Right of withdrawal: the possibility for the consumer to renounc the distance contract within the cooling-off period; ∙ Model form: the model withdrawal form that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal. ∙ Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; ∙ Distance contract: an agreement whereby, in the context of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used; ∙ Remote communication technology: means that can be used for the conclusion of a contract, without the consumer and the entrepreneur having met simultaneously in the same room. ∙ General Terms and Conditions: the present General Terms and Conditions of the entrepreneur. Article 2 - Identity of the entrepreneur Name of entrepreneur: esenol B.V. Business address: Philips de Goedelaan 2-14 5615 PN Eindhoven Telephone number: 085-0605373 E-mail address: info@esenol.nl Chamber of Commerce number: 84130121 VAT identification number: NL863106985B01Article 3 - Applicability ∙ These general terms and conditions apply to every offer of the entrepreneur and to every distance agreement and orders concluded between entrepreneur and consumer. ∙ Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated that the general terms and conditions can be seen by the entrepreneur and they will be sent free of charge at the request of the consumer as soon as possible. ∙ If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be taken note of by electronic means and that they will be sent free of charge by electronic means or otherwise at the request of the consumer. ∙ In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. ∙ If one or more provisions in these general terms and conditions are at any time wholly or partially void or are annulled, then the agreement and these terms and conditions will otherwise remain in force and the relevant provision will be replaced without delay by a provision that approximates the purport of the original as much as possible. ∙ Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions. ∙ Ambiguities about the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions. Article 4 - The offer ∙ If an offer has a limited period of validity or is made under conditions, this will be explicitly stated in the offer. ∙ The offer is without obligation. The entrepreneur is entitled to change and adjust the offer. ∙ The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the offered products and / or services. Obvious mistakes or manifest errors in the offer do not bind the entrepreneur. ∙ All images, specifications data in the offer are indicative and can not be a reason for compensation or dissolution of the agreement. ∙ Images with products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products. ∙ Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:the price including taxes; ∙ any costs of shipment; ∙ the way in which the agreement will be concluded and what actions are required for this purpose; ∙ whether or not the right of withdrawal is applicable; ∙ the method of payment, delivery and execution of the agreement; ∙ the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price; ∙ the level of the fare for distance communication if the cost of using the means of distance communication is calculated on a basis other than the regular basic rate for the means of communication used; ∙ whether the agreement is archived after its conclusion, and if so in what way it can be consulted by the consumer; ∙ the way in which the consumer, before concluding the contract, can check and, if desired, restore the data provided by him in the context of the agreement; ∙ any other languages in which, in addition to Dutch, the agreement can be concluded; ∙ the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct by electronic means; and ∙ the minimum duration of the distance contract in the case of a duration transaction. ∙ Optional: available sizes, colors, type of materials. Article 5 - The agreement ∙ The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfilment of the conditions set by it. ∙ If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. ∙ If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose. ∙ The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution. ∙ The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier: a. the visiting address of the entrepreneur's establishment where the consumer can go with complaints;b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;c. the information about warranties and existing after-purchase service;d. the data included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;e. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.∙ In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery. ∙ Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned. Article 6 - Right of withdrawal When delivering products: ∙ When purchasing products, the consumer has the possibility to dissolve the agreement for 14 days without giving reasons. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur. ∙ During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. ∙ If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days, after receipt of the product. The consumer must make it known by means of the model form or by means of another means of communication such as by e-mail. After the consumer has indicated that he wants to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. ∙ If, at the end of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact. In the case of provision of services: ∙ In the case of delivery of services, the consumer has the possibility to dissolve the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement. ∙ In order to make use of his right of withdrawal, the consumer will address the reasonable and clear instructions provided by the entrepreneur in the offer and / or at the latest at the time of delivery in this regard. Article 7 - Costs in case of withdrawal ∙ If the consumer makes use of his right of withdrawal, the costs of return will be borne by his or her at most. ∙ If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after withdrawal. However, the condition is that the product has already been received back by the webshop owner or conclusive proof of complete return can be submitted. Refunds will be made via the same payment method used by the consumer unless the consumer expressly gives permission for another payment method. ∙ In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product. ∙ The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement. Article 8 - Exclusion of right of withdrawal ∙ The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement. ∙ Exclusion from the right of withdrawal is only possible for products: a. that have been established by the entrepreneur in accordance with the consumer's specifications;b. which are clearly personal in nature;c. which, by their nature, cannot be returned;d. that can quickly spoil or age;e. whose price is linked to fluctuations in the financial market over which the entrepreneur has no influence;f. for individual newspapers and magazines;g. for audio and video recordings and computer software whose consumer has broken the seal.h. for hygienic products for which the consumer has broken the seal.∙ Exclusion from the right of withdrawal is only possible for services: a. to carry out accommodation, transport, restaurant business or leisure activities on a certain date or during a certain period;b. the delivery of which has begun with the express consent of the consumer before the cooling-off period has expired;c. concerning betting and lotteries.Article 9 - The price ∙ During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates. ∙ Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are tied to fluctuations on the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices quoted are target prices are stated in the offer. ∙ Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions. ∙ Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: a. these are the result of legal regulations or provisions; or b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect. ∙ The prices mentioned in the range of products or services are inclusive of VAT. ∙ All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price. Article 10 - Conformity and Warranty ∙ The entrepreneur guarantees that the products and /or services comply with the agreement, the specifications stated in the offer, with the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. ∙ A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement. ∙ Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after delivery. Return of the products must be made in the original packaging and in new condition. ∙ The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. ∙ The warranty does not apply if: ∙ The consumer has repaired and/or processed the delivered products himself/or has had them repaired and/or processed by third parties; ∙ The delivered products have been exposed to abnormal circumstances or are otherwise treated carelessly or are contrary to the instructions of the entrepreneur and / or have been treated on the packaging; ∙ The unsoundness is wholly or partly the result of regulations that the government has set or will impose with regard to the nature or quality of the materials used. Article 11 - Delivery and execution ∙ The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services. ∙ The place of delivery is the address that the consumer has made known to the company. ∙ Subject to what is stated about this in paragraph 4 of this article, the company will execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will receive notice of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation. ∙ All delivery times are indicative. The consumer cannot derive any rights from any periods mentioned. Exceeding a term does not entitle the consumer to compensation. ∙ In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than within 14 days after dissolution. ∙ If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest at the time of delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of a possible return shipment are at the expense of the entrepreneur. ∙ The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise. Article 12 - Duration transactions: duration, termination and extension Termination ∙ The consumer can terminate an agreement that has been entered into for an indefinite period of time and that extends to the regular delivery of products (including electricity) or services, at any time, with due observance of the agreed cancellation rules and a notice period of up to one month. ∙ The consumer can terminate an agreement that has been entered into for a fixed period and that aims at the regular delivery of products (including electricity) or services, at any time at the end of the fixed period, with due observance of the termination rules agreed for this purpose and a notice period of up to one month. ∙ The consumer may, in the contracts referred to in the preceding paragraphs: ∙ terminate at all times and are not limited to termination at a certain time or in a certain period; ∙ at least terminate in the same way as they have been entered into by him; ∙ always cancel with the same notice period as the entrepreneur has stipulated for himself. Extension An agreement that has been entered into for a fixed period and that serves to the regular delivery of products (including electricity) or services, may not be tacitly renewed or renewed for a certain period of time.Contrary to the previous paragraph, an agreement that has been entered into for a fixed period and that extends to the regular delivery of daily, news and weeklies and magazines and magazines may be tacitly renewed for a certain period of up to three months, if the consumer can terminate this extended agreement by the end of the extension with a notice period of up to one month.An agreement that has been entered into for a fixed period and that aims at the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may at all times terminate with a notice period of up to one month and a notice period of up to three months in case the agreement extends to the regular, but less than once a month, deliver daily, news and weekly newspapers and magazines.An agreement with a limited duration until the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) for the regular introduction is not tacitly continued and ends automatically after the end of the trial or introduction period.Expensive If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of up to one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.Article 13 - Payment Insofar as otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of a contract to provide a service, this period starts after the consumer has received confirmation of the agreement.The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay.In the event of non-payment of the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.Article 14 - Complaints procedure The entrepreneur has a sufficiently published complaints procedure and handles the complaint in accordance with this complaints procedure.Complaints about the execution of the agreement must be submitted to the entrepreneur within 2 months fully and clearly described, after the consumer has discovered the defects.Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to the dispute settlement.In the event of complaints, a consumer must first of all turn to the entrepreneur. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the delivered products free of charge at her choice.Article 15 - Disputes Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate. Even if the consumer is resident abroad.The Vienna Sales Convention does not apply.Article 16 - Additional or derogating provisions Additional or deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible way on a durable data carrier. Model withdrawal form (only fill out and return this form if you want to withdraw from the agreement) To esenol.nl Philips de Goedelaan 2-14 5615 PN Eindhoven info@esenol.nl 085-0605373— I/We (*) hereby inform you that I/we (*) hereby withdraw/withdraw our agreement concerning the sale of the following goods/supply of the following service (*): — Ordered on (DD-MM-YYYY) : — Order number : — Received on (DD-MM-YYYY): — Name(s) of consumer(s) — Address consumer(s): — IBAN Account number: — Signature of consumer(s) (only when this form is submitted on paper) —Date(DD-MM-YYYY): (*) Strike out what doesn't apply. https://www.esenol.nl/en_GB/c-5869484/all-products/ https://www.esenol.nl/en_GB/c-5869484/all-products/ ALL PRODUCTS https://www.esenol.nl/en_GB/c-5960128/hair-care/ https://www.esenol.nl/en_GB/c-5960128/hair-care/ HAIR CARE https://www.esenol.nl/en_GB/c-5960146/body-care/ https://www.esenol.nl/en_GB/c-5960146/body-care/ BODY CARE https://www.esenol.nl/en_GB/c-5960149/feminine-hygiene/ https://www.esenol.nl/en_GB/c-5960149/feminine-hygiene/ FEMININE HYGIENE https://www.esenol.nl/en_GB/c-5960155/baby-and-kids/ https://www.esenol.nl/en_GB/c-5960155/baby-and-kids/ BABY AND KIDS https://www.esenol.nl/en_GB/c-6081223/men-s-care/ https://www.esenol.nl/en_GB/c-6081223/men-s-care/ MEN'S CARE https://www.esenol.nl/en_GB/c-5960158/oral-care/ https://www.esenol.nl/en_GB/c-5960158/oral-care/ ORAL CARE https://www.esenol.nl/en_GB/c-6265754/kitchen-and-cooking/ https://www.esenol.nl/en_GB/c-6265754/kitchen-and-cooking/ KITCHEN AND COOKING https://www.esenol.nl/en_GB/c-5960167/dishwashing/ https://www.esenol.nl/en_GB/c-5960167/dishwashing/ DISHWASHING https://www.esenol.nl/en_GB/c-5960173/laundry/ https://www.esenol.nl/en_GB/c-5960173/laundry/ LAUNDRY https://www.esenol.nl/en_GB/c-5960170/household-cleaning/ https://www.esenol.nl/en_GB/c-5960170/household-cleaning/ HOUSEHOLD CLEANING https://www.esenol.nl/en_GB/c-5944288/personal-care/ https://www.esenol.nl/en_GB/c-5944288/personal-care/ PERSONAL CARE https://www.esenol.nl/en_GB/c-6105832/natural-soaps/ https://www.esenol.nl/en_GB/c-6105832/natural-soaps/ NATURAL SOAPS https://www.esenol.nl/en_GB/c-5944297/laundry-and-household-cleaning/ https://www.esenol.nl/en_GB/c-5944297/laundry-and-household-cleaning/ LAUNDRY AND HOUSEHOLD CLEANING https://www.esenol.nl/en_GB/c-6105682/compostable-garbage-bags/ https://www.esenol.nl/en_GB/c-6105682/compostable-garbage-bags/ Compostable Garbage Bags https://www.esenol.nl/en_GB/c-6412642/5-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412642/5-liter-compostable-bags/ 5 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412915/10-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412915/10-liter-compostable-bags/ 10 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412936/15-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412936/15-liter-compostable-bags/ 15 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412939/30-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412939/30-liter-compostable-bags/ 30 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412942/40-50-60-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412942/40-50-60-liter-compostable-bags/ 40/50/60 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412945/100-120-140-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412945/100-120-140-liter-compostable-bags/ 100/120/140 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412951/240-liter-compostable-bags/ https://www.esenol.nl/en_GB/c-6412951/240-liter-compostable-bags/ 240 LITER COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-6412972/dog-waste-compostable-bags/ https://www.esenol.nl/en_GB/c-6412972/dog-waste-compostable-bags/ DOG WASTE COMPOSTABLE BAGS https://www.esenol.nl/en_GB/c-5944282/sugar-and-confectionery/ https://www.esenol.nl/en_GB/c-5944282/sugar-and-confectionery/ SUGAR AND CONFECTIONERY https://www.esenol.nl/en_GB/c-5869485/contact-us/ https://www.esenol.nl/en_GB/c-5869485/contact-us/ CONTACT Please send us a message for any questions or inquiries. We reply to most queries within 2 hours and maximum within one business day.Click here for Company address and other contact options (phone, email). https://www.esenol.nl/en_GB/c-5870289/company-information/ https://www.esenol.nl/en_GB/c-5870289/company-information/ COMPANY INFORMATION Office esenol B.V. Philips de Goedelaan 2-14 5615 PN EindhovenWarehouse Kanaaldijk-Noord 111 5642 JA Eindhoven +31 (0) 85 060 5373 (Mon-Fri 9 :00 am - 5:00 pm) info@esenol.nl (or use our contact form ) Bank: ING Bank NV BIC: INGBNL2A IBAN: NL02INGB0007528930 Chamber of Commerce: 84130121 VAT: NL863106985B01 https://www.esenol.nl/en_GB/c-6378259/payment-options/ https://www.esenol.nl/en_GB/c-6378259/payment-options/ Payment options We accept the following payment methods:∙ iDEAL ∙ Credit Card ∙ Bancontact ∙ Pre-transfer ∙ SOFORTBanking/DIRECTebanking ∙ Klarna Pay Later If you experience any problems during the payment process or if the payment does not go through, please check the following: Possible reasons are, 1. You tried to change the payment method after going to your bank's payment screen (you can try again after 15 minutes ). 2. Your second order attempt was sent with an already used order number (sometimes this happens automatically, but we can correct this manually). Please contact us via info@esenol.nl and we will solve this immediately. 3. The payment has not been processed by the payment provider (Mollie) or by your bank. In this case, we recommend trying a different payment method or trying the transaction in a different browser. If nothing works, you can also send your order to us by e-mail at info@esenol.nl. We will then confirm the order and share or bank account details with you. After your payment has been received by our bank, we will ship your order and send you a confirmation email with the track & trace code. https://www.esenol.nl/en_GB/c-5973361/shipping-and-returns/ https://www.esenol.nl/en_GB/c-5973361/shipping-and-returns/ SHIPPING AND RETURNS Shipment We ship all our orders by parcel post with a Track & Trace code, so that we can offer the best possible service! The shipping costs in NL are €6.95 (incl. VAT) for letterbox packages up to 1 kg., €8.95 (incl. VAT) on orders up to 2 kg or €40, above that the shipping costs are free.Belgium and Germany: Shipment is free for orders above €75. Delivery We ship via PostNL or DPD, depending on where the package is going to be sent from (our head office or warehouse). If you order and pay on working days before 12:30 pm, you will receive your order the next day, via our parcel service. You can track your order via Track & Trace. We deliver no less than six days a week, Monday to Saturday. If you order on the weekend, your order will be delivered on Tuesday. Due to year-end closing, orders placed between December 27 and December 31 will be shipped in the first week of January. What happens if I am not at home? Were you not at home? Then the parcel service will deliver the packe to your neighbour or leave a card in your letter box.Please note that orders will not be processed or delivered on holidays. In some cases it is possible that the delivery can be delayed due to circumstances on the part of the carrier. January 1 - New Year's Day April 18 - Good Friday April 21 - Easter Monday April 26 - King's Day May 29 - Ascension Day June 9 - Whit Monday December 25 - Christmas Day December 26 - Boxing Day Returns You can register a return with us up to 14 days after receipt via info@esenol.nl, after which you have 14 days to return the order. The return shipping costs are always at your own expense. Right of withdrawal During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by means of the model form or by means of another means of communication, such as by e-mail. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within the next 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. If, after expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur, the purchase is a fact. If the consumer makes use of his right of withdrawal, at most the costs of return will be for his account. If the consumer has paid an amount, the entrepreneur will refund this amount (the entire order amount including shipping costs) as soon as possible, but at the latest within 14 days after cancellation. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be submitted. Repayment will be made via the same payment method used by the consumer unless the consumer expressly gives permission for another payment method. In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any loss in value of the product. The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement. Exclusion of the right of withdrawal is only possible for products: a. that have been created by the entrepreneur in accordance with the consumer's specifications; b. which are clearly personal in nature; c. which by their nature cannot be returned; d. which can spoil or age quickly; e. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence; f. for individual newspapers and magazines; g. for audio and video recordings and computer software of which the consumer has broken the seal. h. for hygienic products of which the consumer has broken the seal. Sample withdrawal form (complete and return this form only if you wish to withdraw from the agreement) To: esenol.nl Philips de Goedelaan 2-14 5615 PN Eindhoven info@esenol.nl 085-0605373 — I/We (*) share(s) ( *) hereby give notice that I/we (*) cancel/revoke our contract for the sale of the following goods/provision of the following service (*): — Ordered on (DD-MM-YYYY) : — Order number : — Received on (DD-MM-YYYY): — Name(s) consumer(s) — Address consumer(s): — IBAN Account number: — Signature of consumer(s) (only when this form is submitted on paper) — Date(DD-MM-YYYY): (*) Delete where inapplicable. https://www.esenol.nl/en_GB/c-6377926/complaints-procedure/ https://www.esenol.nl/en_GB/c-6377926/complaints-procedure/ COMPLAINTS PROCEDURE It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by sending an email to info@esenol.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform. https://www.esenol.nl/en_GB/c-6403771/reviews/ https://www.esenol.nl/en_GB/c-6403771/reviews/ REVIEWS Customer satisfaction is very important to us. A few days after we ship every order, we kindly invite our customers via email to leave us a review and we publish them on this page transparently. All reviews are personally read and processed by the owners. The feedbacks given are treated with confidentiality and in case the feedback concerns a problem or a bad experience, we contact the customer within 24 hours to resolve or compensate the issue. We think it is important that reviews give the best possible picture of our products and service. Our reviews are therefore managed, impartially, by WebwinkelKeur. Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here. Our customers are not rewarded for writing reviews. No discounts or other gifts are given. If you only see a text below but not the review widget, check if there is an adblocker active on this page and disable it. You can also read our reviews on https://www.webwinkelkeur.nl/webshop/esenol-nl_1215011​ [WEBWINKELKEURWIDGET layout=new_default theme=dark color=#ec008b show=yes view=slider amount=6 width=manual width_amount=280px height=250px interval=5000 language=nld]